Replacement & Refund Policy

At Artwearnook (Artwearnook.com), we are dedicated to ensuring your satisfaction with our custom-designed products, including apparel, mugs, flags, and other personalized merchandise. Our Replacement & Refund Policy explains the circumstances under which you may request a replacement or refund for your order. We strive to make this process straightforward and fair, reflecting our commitment to quality and customer trust. Please review this policy carefully before placing an order.

1. Eligibility for Replacements and Refunds

Due to the personalized nature of our products, Artwearnook has specific guidelines for replacements and refunds. We offer replacements or refunds in the following cases:

a. Defective Products

  • If your product arrives with manufacturing defects (e.g., printing errors, damaged stitching, or faulty materials), we will provide a replacement or refund at our discretion.
  • Examples of defects include:
    • Blurred, faded, or misprinted designs not caused by customer-submitted low-quality images.
    • Torn or damaged items due to production errors.
    • Incorrect materials or product types (e.g., receiving a mug instead of a t-shirt).

b. Incorrect Orders

  • If you receive a product that does not match the approved design, specifications, or details provided in your order (e.g., wrong size, color, or design), we will provide a replacement or refund.
  • This does not include errors in customer-submitted designs (e.g., typos, low-resolution images, or incorrect design files).

c. Non-Delivery

  • If your order is confirmed lost by the shipping carrier and does not arrive within [insert timeframe, e.g., 30 days for domestic orders or 60 days for international orders] after the estimated delivery date, we will provide a replacement or refund.

d. Non-Eligible Cases

Due to the custom nature of our products, we do not offer replacements or refunds for:

  • Change of Mind: Orders cannot be returned or refunded if you simply change your mind, as each product is made to your specifications.
  • Customer Errors: Issues resulting from incorrect or low-quality design files, typos, or inaccurate order details provided by you.
  • Minor Variations: Slight color differences due to screen calibration, lighting, or material variations, as these are expected in custom printing.
  • Shipping Delays: Delays caused by carriers, customs, or external factors (see our Shipping Policy (#) for details).

2. How to Request a Replacement or Refund

To initiate a replacement or refund request, please follow these steps:

a. Contact Us

  • Reach out to our customer service team within 7 days of receiving your order (or the expected delivery date for non-delivery claims).
  • Contact us via:
    • Email: [email protected]
    • Phone: +1 (302) 722-5350
    • Website: Artwearnook.com (use the contact form, if available)
  • Provide the following information:
    • Your order number.
    • A detailed description of the issue (e.g., defect, incorrect item, or non-delivery).
    • Clear photos or evidence of the issue (e.g., damaged product or incorrect design).
    • Your preferred resolution (replacement or refund).

b. Review Process

  • We will review your request within 3-5 business days of receiving your submission.
  • If additional information or clarification is needed, we will contact you via email or phone.
  • For defective or incorrect items, we may request the return of the product (at our expense) to verify the issue before processing a replacement or refund.

c. Resolution

  • Replacements: If approved, we will produce and ship a replacement product at no additional cost to you. Replacement processing typically takes 3-7 business days, plus standard shipping times (see our Shipping Policy (#)).
  • Refunds: If a refund is approved, it will be issued to the original payment method within 5-10 business days. Refunds include the product cost but exclude shipping fees unless Artwearnook is at fault (e.g., defective product or incorrect order).
  • Non-Delivery Claims: We will confirm with the shipping carrier before issuing a replacement or refund. If a package is still in transit, we may ask you to wait until the investigation is complete.

3. Return Process for Defective or Incorrect Items

  • If a return is required, we will provide a prepaid shipping label or instructions for returning the item to 131 Continental Dr Suite 305 Newark, Delaware 19713, USA.
  • Returns must be shipped within 14 days of receiving return authorization from us.
  • Please package the item securely and include a copy of your order confirmation or return authorization details.
  • Artwearnook is not responsible for items lost or damaged during return shipping unless our provided shipping label is used.

4. Custom Product Considerations

  • Design Accuracy: You are responsible for ensuring the accuracy of your submitted designs, including spelling, image quality, and formatting. Artwearnook is not liable for errors in customer-submitted content.
  • Proof Approval: For certain orders, we may provide a digital proof for your approval before production. Once approved, you cannot request a replacement or refund for issues related to the approved design.
  • Color Variations: Due to differences in monitors, lighting, and printing processes, slight color variations may occur. These are not considered defects unless they significantly deviate from the approved design.

5. Non-Delivery and Lost Packages

  • Tracking: Most orders include a tracking number, provided via email once your order ships. Please monitor your package using the carrier’s tracking system.
  • Lost Packages: If your order is marked as delivered but you have not received it, please contact us within 7 days of the delivery date. We will work with the carrier to investigate. If confirmed lost, we will provide a replacement or refund.
  • Address Errors: If a package is returned to us due to an incorrect or incomplete address provided by you, you will be responsible for additional shipping costs to resend the order. Alternatively, we may issue a refund (minus original shipping fees).

6. International Orders

  • Customs and Duties: For international orders, you are responsible for any customs duties, taxes, or fees (see our Shipping Policy (#)). These are not refundable, even for defective or incorrect items.
  • Returns: International customers may need to return defective or incorrect items at their own expense, unless Artwearnook provides a prepaid shipping label. We will cover return shipping costs for eligible claims.
  • Non-Delivery: International non-delivery claims must be reported within 60 days of the estimated delivery date due to potential customs delays.

7. Bulk or Corporate Orders

For bulk or corporate orders, additional terms may apply. Please contact us at [email protected] to discuss specific replacement or refund conditions for large orders.

8. Limitation of Liability

To the fullest extent permitted by law, Artwearnook’s liability for any replacement or refund claim is limited to the purchase price of the affected product. We are not liable for indirect, incidental, or consequential damages arising from your order, including loss of use or profits.

9. Contact Us

If you have questions about this Replacement & Refund Policy or need to initiate a request, our customer service team is here to assist:

  • Email: [email protected]
  • Phone: +1 (302) 722-5350
  • Hours: Monday–Friday, 9:00 AM–5:00 PM EST]
  • Website: Artwearnook.com (use the contact form, if available)

We aim to respond to all inquiries within 24-48 hours during business days.

10. Updates to This Policy

We may update this Replacement & Refund Policy from time to time to reflect changes in our processes or legal requirements. The updated policy will be posted on Artwearnook.com with the “Last Updated” date revised. Your continued use of our services after changes constitutes your acceptance of the updated policy.