Shipping Policy

At Artwearnook (Artwearnook.com), we are committed to delivering your custom-designed products—such as apparel, mugs, flags, and other merchandise—with care and efficiency. Our Shipping Policy provides detailed information about our shipping processes, timelines, costs, and responsibilities to ensure a smooth and transparent experience. By placing an order with us, you agree to the terms outlined in this policy. Please review it carefully.

1. Order Processing Time

  • Custom Product Production: As our products are custom-made to your specifications, order processing typically takes 1-3 business days from the time your order is placed and payment is confirmed. This includes design review, printing, and preparation for shipping.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email with details of your purchase. If there are any issues with your design or order (e.g., low-resolution images or copyright concerns), we will contact you, which may extend processing time.
  • Business Days: Processing times are based on business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Methods and Costs

  • Shipping Options: We offer a variety of shipping methods to accommodate your needs, including standard, expedited, or international shipping. Available options and estimated delivery times will be displayed at checkout.
  • Shipping Costs: Shipping fees are calculated based on the weight, size, destination, and selected shipping method. The exact cost will be provided at checkout before you finalize your order. All prices are in USD and exclude any applicable taxes or customs duties.
  • Free Shipping: Free standard shipping is available on orders over $100 to $500 Otherwise, all shipping costs are the responsibility of the customer.

3. Shipping Destinations

  • Domestic Shipping: We ship to all 50 U.S. states]. Domestic delivery typically takes 3-5 business days after processing, depending on the shipping method and location.
  • International Shipping: We proudly ship to Canada, Europe, Australia]. International delivery times vary widely, typically ranging from 7-21 business days, depending on the destination and customs processing.
  • Restrictions: We do not ship to certain countries due to sanctions or logistical limitations. If you are unsure whether we ship to your location, please contact us at [email protected].

4. Delivery Times

  • Estimated Delivery: Delivery times are estimates and not guaranteed. They begin once your order has been processed and handed over to the shipping carrier. Total delivery time includes processing time plus transit time.
    • Domestic: 5-10 business days from order placement.
    • International: 10-25 business days from order placement, subject to customs delays.
  • Delays: Artwearnook is not responsible for delays caused by external factors, such as:
    • Shipping carrier issues.
    • Customs processing or inspections.
    • Weather conditions, natural disasters, or other unforeseen events.
  • Tracking: For most orders, we provide a tracking number once your order ships. You will receive this via email, and you can track your package directly through the carrier’s website.

5. Shipping Address Accuracy

  • Customer Responsibility: You are responsible for providing a complete and accurate shipping address at checkout. Artwearnook is not liable for delays, lost packages, or additional costs resulting from incorrect or incomplete addresses.
  • Address Verification: We may contact you to verify your shipping address if we detect potential errors. If we cannot reach you, this may delay your order.
  • Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to claim it, you will be responsible for additional shipping costs to resend the order. Alternatively, we may issue a refund (minus original shipping fees) at our discretion.

6. Lost or Damaged Shipments

  • Lost Packages: If your order does not arrive within 30 days for domestic or 60 days for international orders after the estimated delivery date, please contact us at [email protected]. We will investigate with the carrier and, if confirmed lost, provide a replacement or refund at our discretion.
  • Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of receipt with photos and details of the issue. We will review your claim and, if approved, provide a replacement or refund per our Returns Policy (#). You may be required to return the damaged item at our expense.
  • Risk of Loss: Risk of loss or damage transfers to you once the order is handed over to the shipping carrier. However, we will work with you to resolve issues caused by carrier mishandling.

7. Customs, Duties, and Taxes

  • International Orders: For international shipments, you are responsible for any customs duties, taxes, or fees imposed by your country. These are not included in the shipping cost or product price and are determined by your local customs authority.
  • Customs Delays: Artwearnook is not responsible for delays caused by customs processing. We recommend checking your country’s import regulations before placing an order.
  • Documentation: We provide accurate product descriptions and values for customs purposes. However, we cannot influence or predict customs processing times or fees.

8. Shipping Restrictions

  • Custom Products: Due to the personalized nature of our products, we adhere to strict quality and legal standards. Orders containing designs that violate our Copyright Policy (#) or applicable laws may be canceled or delayed.
  • Carrier Limitations: Some products (e.g., oversized flags) may have shipping restrictions based on carrier capabilities or destination. We will notify you at checkout if your order is affected.

9. Order Cancellations and Changes

  • Cancellations: Orders may be canceled before production begins, subject to our Terms of Service (#). Once production starts, cancellations are not possible due to the custom nature of our products. Contact us immediately at [insert contact email] to inquire about cancellation eligibility.
  • Changes: Changes to your order (e.g., shipping address or product details) may not be possible after submission. Please contact us as soon as possible to discuss potential modifications.

10. Contact Us

If you have questions about your order, shipping status, or this Shipping Policy, our customer service team is here to help:

  • Email: [email protected]
  • Phone: +1 (302) 722-5350
  • Hours: Monday–Friday, 9:00 AM–5:00 PM EST
  • Website: Artwearnook.com (use the contact form, if available)

We aim to respond to all inquiries within 24-48 hours during business days.

11. Updates to This Policy

We may update this Shipping Policy from time to time to reflect changes in our processes, carrier partnerships, or legal requirements. The updated policy will be posted on Artwearnook.com with the “Last Updated” date revised. Your continued use of our services after changes constitutes your acceptance of the updated policy.